1 Payment And Refund Policy

In order to utilize some SevaAtHome.com Services or product offerings, the user of such Services or product offerings must pay SevaAtHome.com either a recurring subscription, one-time, or other fees. In addition, the user is responsible for any state or local sales taxes associated with the Services or product offerings purchased. Notwithstanding the foregoing, for certain Care Seekers who enroll in SevaAtHome.com and receive access to a paid membership subscription through their employer’s benefits program, the related subscription fee is paid by their employer, and the Care Seeker has no obligation to pay the automatically renewing subscription fee associated with such subscription so long as the subscription remains part of the employer’s benefits program.

1.1 Billing and Payment

If you sign up for a SevaAtHome.com paid membership subscription, you agree to pay SevaAtHome.com all subscription charges associated with the plan you subscribe to as described on the Site at the time you subscribe and provide your payment information. You also authorize SevaAtHome.com, or a third-party payment processor that works on our behalf, to charge your chosen payment method according to the terms of the plan to which you subscribe. The subscription period and the amount and frequency of the charges will vary depending on the subscription plan you select. SevaAtHome.com reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

To the extent you elect to purchase other Services or product offerings we may offer for a fee, you authorize SevaAtHome.com to charge your chosen payment provider for the Services and/or products you purchase. You agree that if SevaAtHome.com already has your credit card on file as a result of prior purchases you have made, we may charge that credit card for the additional Services/products you purchase.

1.2 Automatic Subscription Renewal and Cancellation

SEVAATHOME.COM PAID MEMBERSHIP SUBSCRIPTIONS WILL CONTINUE INDEFINITELY UNTIL CANCELLED BY THE USER. AFTER YOUR INITIAL SUBSCRIPTION COMMITMENT PERIOD, AND AGAIN AFTER ANY SUBSEQUENT SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR AN ADDITIONAL EQUIVALENT PERIOD AS THE SUBSCRIPTION TERM YOU ORIGINALLY SELECTED AND AT THE SUBSCRIPTION RATE AND FREQUENCY DISCLOSED TO YOU ON THE SITE WHEN YOU ORIGINALLY SUBSCRIBED, UNLESS OTHERWISE PROVIDED AT THE TIME YOU SUBSCRIBED. IF YOU SIGN UP FOR A PAYMENT PLAN THAT ALLOWS YOU TO BE CHARGED MONTHLY OVER THE SUBSCRIPTION PERIOD AND YOU DECIDE TO CANCEL YOUR SUBSCRIPTION DURING THE SUBSCRIPTION PERIOD, YOU ACKNOWLEDGE AND AGREE THAT YOU WILL CONTINUE TO BE BILLED FOR THE SUBSCRIPTION ON A MONTHLY BASIS UNTIL ITS ORIGINALLY SCHEDULED EXPIRATION DATE.

You may cancel your paid membership subscription at any time by following the instructions on your my plans page or contacting SevaAtHome.com’s customer service department at +16037184828  or [email protected]. If you cancel your subscription, you typically will be permitted to use your subscription until the end of your then-current subscription term. Your subscription will not be renewed after your then-current term expires, but your payment method will be charged, and you will be required to pay, any cancellation or other fees associated with your early termination and disclosed to you at the time you signed up for the subscription plan.

1.3 Free Trial Offers

SevaAtHome.com may offer limited-time free trial subscriptions to certain users from time-to-time. Users who sign up for a SevaAtHome.com Service on a free trial basis may have limited access to the Service and/or features of the Site. If a user signs up for a free trial subscription, unless he or she cancels before the expiration of the free trial period, the user will be charged the price then in effect for a subscription to the Service, unless otherwise informed by SevaAtHome.com at the time of original subscription. If a user does not want to continue with the Service after the expiration of the free trial period, the Care Seeker must cancel their subscription.

1.4 Refund Policy

Except as set forth in these Terms or as described on the Site at the time you make a purchase, all payments for services/products are non-refundable and there are no refunds or credits for unused or partially used services/products or service/product cancellations. Notwithstanding the foregoing, if you have a paid membership subscription that is automatically renewed, we will refund the most recent charge to your credit card if you cancel your membership and request a refund of the most recent charge to your credit card within thirty (30) days of the most recent charge. Any such refunds will apply only to the most recent charge, regardless of how such refund request is made, for example, whether to SevaAtHome.com or to your credit card company. In addition, SevaAtHome.com reserves the right to immediately cancel your membership after payment of your refund. SevaAtHome.com does not provide refunds or credits under any other circumstances, unless it determines in its sole discretion that a refund or credit is warranted due to extenuating circumstances, such as a duplicate account.

2. Release of Liability for Conduct and Disputes


SevaAtHome.com is not an employer of Care Providers. Care Seekers may seek the services of a Care Provider through the use of the Site or Services, and Care Providers may post profiles regarding their services.

In some instances, such as through the Assisted Search and Senior Care Planning Services, we or Seva Concierge may provide Care Seekers a customized list of potential individuals, companies and/or agencies to consider based on the information the Care Seeker provides us regarding their and their loved one’s needs and preferences. 

We contract with reputable agencies that have entered into an agreement with us pursuant to which they represent that each of their individual Backup Care Providers has passed a screening process including background and reference checks. However, each such agency operates independently of SevaAtHome.com and is not under our control. Any issues concerning the conduct of a Care Seeker or Care Provider including, without limitation, the services received by the Care Seeker must be resolved directly by the Care Seeker and the Care Provider. SevaAtHome.com will not be held responsible and expressly disclaims any liability whatsoever for any claims, demands or damages direct or indirect of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such issues.

By using this Site or our Services, you hereby represent, understand, and expressly agree to hold SevaAtHome.com harmless for any claim or controversy that may arise out of the actions of or relationship between you and any Care Seeker, Care Provider or other user(s) of the Site that are not employed by our subsidiary, Seva At Home India Pvt. Ltd. You agree to take reasonable precautions in all interactions with Care Seekers, Care Providers or other users of the Site or the Services, particularly if you decide to meet offline. By using the Site or the Services, you agree to report any alleged improprieties of any users therein to SevaAtHome.com immediately by notifying SevaAtHome.com of the same via electronic correspondence.

3. Age Restrictions

SevaAtHome.com is intended for people 18 or over. SevaAtHome.com will not knowingly collect any information from individuals under 13. Should we determine that you do not meet the age requirements for using our Site or Services, your registration will be terminated immediately.

For additional details on terms and conditions of service, please check out https://sevaathome.secure.force.com/resource/1586144785000/TermsAndConditions